Senior Venue Operations Manager
4 weeks ago
The West Kowloon Cultural District Authority is seeking a highly skilled and experienced professional to join our team as a Senior Customer Services Officer, Venue Operations. This is an exciting opportunity to be part of a dynamic and innovative organization that is committed to delivering exceptional customer experiences.
Key Responsibilities:- Provide exceptional customer service to visitors and patrons of the West Kowloon Cultural District;
- Work closely with the Customer Services team to ensure smooth operation of the performing arts venues and events;
- Respond to emergency situations and difficult guest issues in a professional and courteous manner;
- Execute shows and events, including indoor, outdoor, and off-site operations;
- Oversee the information counter services, usher services, cloakroom services, service bar, and VIP room;
- Handle sales transactions and provide administration support for operation requirements;
- Arrange rosters and provide training to Customer Services Officers and casual labor;
- Handle projects and tasks assigned by immediate supervisor.
- Higher diploma or above;
- 2 years of relevant experience in venue operations in performing arts venues, tourism, and/or hospitality sector;
- Good knowledge of front-of-house operation or event operation;
- Service-oriented with professional customer service skills and positive service attitude;
- Ability to stand for long hours and work in both outdoor and indoor environments;
- Proficient in written and spoken Cantonese, Putonghua, and English;
- Ability to work on shift according to duty roster assigned, including weekends and public holidays.
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Customer Service Representative
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full timeThe West Kowloon Cultural District Authority seeks talented individuals to excel in the role of Customer Services Officer, Venue Operations.Key responsibilities include:Providing exceptional customer service at the information counter, managing the cloakroom, and handling sales transactions at the service bar.Ensuring smooth operations of performing arts...
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Customer Services Officer, Venue Operations
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full timeJoin Our Team as a Customer Services Officer, Venue OperationsWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Services Officer, Venue Operations. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences in our performing arts venues.Key...
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Customer Service Officer
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Officer to join our Venue Operations team at the West Kowloon Cultural District Authority. The successful candidate will be responsible for delivering exceptional customer service, ensuring smooth operation of our performing arts venues and events, and providing administrative...
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Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full timeThe West Kowloon Cultural District Authority is seeking a highly skilled Customer Services Officer to join our team. As a key member of our Venue Operations team, you will be responsible for delivering exceptional customer service to our visitors and ensuring the smooth operation of our performing arts venues.Key responsibilities include:Providing...
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Performing Arts Venue Operations Coordinator
23 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full timeJoin the West Kowloon Cultural District TeamWe are seeking a highly skilled Customer Services Officer to support our Venue Operations team in delivering exceptional customer experiences at our world-class performing arts venues.About the Role:We welcome candidates with higher diploma or above and 1-2 years of relevant experience in venue operations,...
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Part-time Venue Manager
4 weeks ago
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Customer Service Operations Coordinator
23 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full timeThe West Kowloon Cultural District Authority is seeking a dedicated individual to join its team in Venue Operations. As a Senior Customer Services Officer, you will play a vital role in ensuring the smooth operation of performing arts venues and events, delivering exceptional customer service to our patrons.Key responsibilities include:Maintaining the...
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Event Operations Specialist
1 month ago
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Theatre Operations Coordinator
1 month ago
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Theatre Operations Coordinator
4 weeks ago
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Ticketing Operations Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full timeJob Title: Ticketing Operations ManagerThe West Kowloon Cultural District Authority is seeking a highly skilled and experienced Ticketing Operations Manager to join our team. As a key member of our operations team, you will be responsible for developing and implementing the ticketing strategy for the WKCDA, ensuring seamless ticket sales and customer...
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Exams Operations Specialist
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Theatre Operations Coordinator
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full timeJob Title: Venue Planning CoordinatorWe are seeking a highly organized and detail-oriented Venue Planning Coordinator to join our team at the West Kowloon Cultural District Authority. As a key member of our operations team, you will be responsible for ensuring the smooth planning and execution of events and performances at our new performing arts venue.Key...
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Exams Operations Officer
4 weeks ago
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Programme Coordinator, Senior Operations Manager
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Exams Operations Officer
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Hong Kong, Central and Western District, Hong Kong SAR China British Council Full timeJob Title: Exams Operations Officer - Hong KongWe are seeking a highly organized and detail-oriented Exams Operations Officer to join our team in Hong Kong. As an Exams Operations Officer, you will play a critical role in ensuring the smooth delivery of exams in our small or remote exams office location.Main Responsibilities:Ensure effective and efficient...
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Restaurant Operations Manager
23 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Pirata Group Full time**About the Role**We're seeking a dynamic Assistant Manager to join our team at Honjo, a contemporary Japanese dining restaurant in Sheung Wan.As an Assistant Manager, you will support the Restaurant Manager in all aspects of running a high-volume venue. You will ensure that the team is well-trained, motivated, and consistently delivers a friendly,...
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Event Operations Specialist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full timeJob Opportunity at West Kowloon Cultural DistrictWe are seeking a highly skilled and organized individual to join our team as a Venue Operations Coordinator. This role will be responsible for ensuring the smooth execution of Performing Arts events at the West Kowloon Cultural District.Key Responsibilities:Plan and coordinate all aspects of Performing Arts...
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Restaurant Operations Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Pirata Group Full timeAbout the RoleWe're seeking a dynamic Assistant Manager to join The Pizza Project Wan Chai, a friendly outpost of our pizza restaurant for the people on Star Street.As an Assistant Manager, you will support the Restaurant Manager in running a top-quality, high-volume venue. You will ensure that the team is well-trained and motivated and consistently delivers...
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Museum Operations Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full timeJob SummaryThe Hong Kong Palace Museum is seeking a highly skilled and experienced Museum Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of the museum, including managing ticket and group tour bookings, supervising a team of frontline staff, and working...