Restaurant Operations Manager
1 month ago
**About the Role**
We're seeking a dynamic Assistant Manager to join our team at Honjo, a contemporary Japanese dining restaurant in Sheung Wan.
As an Assistant Manager, you will support the Restaurant Manager in all aspects of running a high-volume venue. You will ensure that the team is well-trained, motivated, and consistently delivers a friendly, approachable, and informed service experience to our guests.
The ideal candidate is passionate about hospitality, has at least one year's experience as an assistant manager in a highly regarded restaurant, and is a hands-on, floor-based manager who enjoys being guest-facing.
**Key Responsibilities**
- Ensure smooth implementation and execution of restaurant operations
- Provide training to the team to deliver the highest quality of service and sustain brand image
- Implement marketing activities to drive sales and revenue for the restaurant
- Control stocks for daily use in the restaurant to ensure service requirements are met
- Supervise and coordinate the prompt, high-standard, efficient, and courteous serving of food and beverage in the restaurant
- Manage and store vendors' contracts and invoices
- Provide support to the Restaurant Manager in coordinating various activities, including hiring and training, arranging schedules, and guest requirements
- Arrange for new employees' proper onboarding, including scheduling trainings and ordering uniforms
- Monitor compliance with safety and hygiene regulations
- Gather guests' feedback, respond accordingly, and resolve guest complaints
**Requirements**
- 3+ years' experience in the hospitality industry
- Strong management skills with a positive mindset and friendly image
- Understanding of MS Office
- A team player who is reliable and dependable
- Enthusiastic when serving guests
- Excellent communication, interpersonal, and leadership skills
- Self-organized and details-oriented with a strong sense of responsibility
- Good business sense and operational, administrative, and social skills
- Passion, determination, and commitment to success in the F&B industry
- Embodies our behavioral values – Teamwork, Be Nice, Commitment, and Positivity
**Benefits**
- Two days off a week - work-life balance is important to us
- 50% discount at all our restaurants
- Probation completion bonus
- Guaranteed revenue share
- Monthly revenue bonus - the teams make our venues successful and are rewarded in line with its performance
- Cash and credit card tips
- Medical insurance
- Referral bonus
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