Restaurant Operations Manager

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Pirata Group Full time

About the Role

We're seeking a dynamic Assistant Manager to join The Pizza Project Wan Chai, a friendly outpost of our pizza restaurant for the people on Star Street.

As an Assistant Manager, you will support the Restaurant Manager in running a top-quality, high-volume venue. You will ensure that the team is well-trained and motivated and consistently delivers our guests a friendly, approachable, caring and informed service experience. You will be identifiable as a manager whilst on the floor, greeting guests and dealing with any issues.

The ideal candidate is passionate about hospitality, has at least one year's experience as an assistant manager in a highly regarded restaurant, and is a hands-on, floor-based manager who enjoys being guest-facing.

Fast-track your career progression, join an internationally diverse work environment, and be a champion of exceptional guest experience.

Duties & Responsibilities
  • Implement and execute restaurant operations smoothly
  • Provide training to the team to deliver the highest quality of service and sustain the brand image.
  • Drive sales and revenue through marketing activities
  • Manage stocks for daily use in the restaurant to ensure service requirements are met
  • Supervise and coordinate the prompt, high-standard, efficient and courteous serving of food and beverages in the restaurant.
  • Manage vendors' contracts and invoices
  • Support the Restaurant Manager in coordinating various activities such as hiring and training, arranging schedules and guest requirements.
  • Arrange for new employees' proper onboarding (scheduling training and ordering uniforms)
  • Monitor compliance with safety and hygiene regulations.
  • Gather guests' feedback, respond accordingly, and resolve guest complaints

Requirements

  • 3+ years experience in hospitality industry
  • Strong management skill with a positive mindset and friendly image
  • Understanding in MS Office
  • A team player who is reliable and dependable
  • Enthusiastic when serving guests
  • Excellent communication, interpersonal and leadership skills
  • Self-organised and details-oriented with a strong sense of responsibility
  • Good business sense and operational, administrative and social skills
  • Passion, determination and commitment for success in the F&B industry
  • Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity

Benefits

  • 50% discount at all our restaurants
  • Guaranteed revenue share
  • Guaranteed inc incentive scheme – the teams make our venues successful and are rewarded in line with its performance
  • Cash and credit card tips
  • Medical insurance
  • Referral bonus

Discover more about your next adventure: https://thepizzaproject.hk/our-philosophy/



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