Restaurant Operations Manager

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Five Guys Full time
Job Summary

We are seeking a highly motivated and experienced Shift Leader to join our team at Five Guys. As a Shift Leader, you will be responsible for directing the daily operations of a restaurant in the absence of the Restaurant Manager, ensuring compliance with company standards in all areas of operation.

Key Responsibilities
  • Lead Crew Members and direct all daily operations of the restaurant in the absence of the Restaurant Manager.
  • Motivate and coach Crew Members, and assist in the training of new Crew Members.
  • Perform all Crew Member tasks, including runner/frontline coordinator, order taker/dining room attendant, grill operator, sandwich maker, fry station, drinks, and cashier.
  • Work as a team player to support other employees in completing their tasks.
  • Assist General Manager in day-to-day operations, including scheduling, ordering, and team development.
  • Ensure compliance with Occupational Safety and Health Act, local health and safety codes, and company safety and security policies.
  • Ensure the restaurant is in compliance with the preventative maintenance program.
  • Assist General Manager in recruiting, interviewing, and hiring of Crew Members.
  • Maintain fast, accurate, and outstanding service, ensuring an excellent customer experience.
Requirements
  • Food Hygiene Manager Certification is preferred.
  • 1-2 years of supervisory experience in a food service or retail environment is preferred.
  • Excellent written, verbal, and group communication skills.
  • Basic business math skills.
  • Strong problem-solving and decision-making skills.
  • Basic computer skills to operate POS systems.
Benefits
  • Transportation Allowance
  • Mobile Phone Allowance
  • Weekly Incentive
  • Discretionary Bonus
  • 7 Days Off Per Month
  • 12 Days Annual Leave
  • Medical & Dental Insurance
  • Staff Meal


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