Restaurant Operations Manager

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Five Guys Full time

Job Summary

The Assistant Restaurant Manager will oversee the daily operations of a restaurant in the absence of the Restaurant Manager, ensuring compliance with company standards in all areas of operation, including supervision and training of staff, product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, and ensuring that the highest quality products and services are delivered to each customer.

Key Responsibilities

  • Leads Crew Members and directs all daily operations of the restaurant in the absence of the Restaurant Manager, including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports.
  • Assists Restaurant Manager in recruiting, interviewing, and hiring of Crew Members.
  • Motivates and coaches Crew Members, and assists in the training of new Crew Members.
  • Assists Restaurant Manager in day-to-day operations with tasks including scheduling, ordering, and team development.
  • Ensures that the Occupational Safety and Health Act, local health and safety codes, and company safety and security policies are followed.
  • Ensures the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance.
  • Supports other employees in completing their tasks.
  • Maintains fast, accurate service, ensures an excellent customer experience, and ensures that all products are consistent with company standards.
  • Excels in performing all Crew Member tasks, including runner/frontline coordinator, order taker/dining room attendant, grill operator, sandwich maker, fry station, drinks, and cashier.

Requirements

  • Secondary school or equivalent is required.
  • 1-2 years of supervisory experience in a food service or retail environment is preferred.
  • Proven track record of leadership or managerial skills is preferred.

Benefits

  • 7 Days Off Per Month
  • Transportation Allowance
  • Mobile Phone Allowance
  • Overtime Pay
  • Weekly Incentive
  • Discretionary Bonus
  • 12 Days Annual Leave
  • Medical & Dental Insurance
  • Staff Meal
  • Overseas & On-The-Job Training
  • Career Advancement

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