Airport Premium Service Specialist
9 hours ago
Cathay Pacific Airways Limited is seeking a highly skilled Airport Premium Service Specialist to join our team. As a key member of our airport operations team, you will play a critical role in delivering exceptional customer experiences across all touchpoints of our customers' airport journey.
Key Responsibilities- SOP Development and Project Support
- Develop and maintain airport premium service and lounge standard operating procedures (SOPs) to ensure seamless service delivery.
- Support service development and enhancement projects associated with Cathay Pacific lounges and airport premium services.
- Change Management
- Execute effective change management plans and communicate proactively to deliver desired customer propositions.
- Continuous Improvement
- Drive continuous improvement by leveraging data and customer insights.
- Collaborate with stakeholders to identify innovative ways to refine current processes.
- University graduate with a minimum of 3 years of relevant working experience in the airline industry.
- Experience writing manuals and service procedures.
- Experience in hospitality, lounges, or premium service is an advantage.
- Strong analytical ability and problem-solving skills.
- Excellent communication and interpersonal skills.
Cathay Pacific is an Equal Opportunities Employer. We are committed to providing a diverse and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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