Airport Operations Manager

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Express Airways Limited Full time

Job Summary

Hong Kong Express Airways Limited is seeking a highly skilled and experienced Airport Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our airport stations.

Key Responsibilities

  • Manage all aspects of station performance, including on-time performance, guest experience, and service provider performance.
  • Adhere to company policies and procedures for ramp services, baggage services, weight and balance, passenger and cargo handling, and ensure compliance with applicable regulations and standards.
  • Identify hazards and risks, prepare risk assessments, and make decisions regarding risk tolerability with respect to ground operations.
  • Provide monthly operational data analysis to management for station performance review, evaluation, and improvement.
  • Assist the manager in consolidating ground operations station performance and quality control program data.
  • Monitor service provider performance and conduct on-site performance inspections.
  • Manage and coordinate irregular flight and affected passenger situations.
  • Take a lead role in implementing changes and continuous improvement on operations efficiency and customer satisfaction.
  • Work as a safety and security representative, coordinating and following up on ground operational safety and security matters and incidents.

Requirements

  • Tertiary or above degree in a relevant field.
  • Minimum 3 years of experience in aviation, including 1 year in ground handling.
  • Strong leadership and problem-solving skills.
  • Excellent communication and team player skills.
  • Good command of Cantonese, Mandarin, and English.
  • Ability to work on shift duty and perform duty travel as required.
  • Strong decision-making, communication, problem-solving, and execution skills.
  • Ability to work independently and under pressure.


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