Airport Operations Manager
6 days ago
Job Summary
Hong Kong Express Airways Limited is seeking a highly skilled and experienced Airport Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our airport stations.
Key Responsibilities
- Manage all aspects of station performance, including on-time performance, guest experience, and service provider performance.
- Adhere to company policies and procedures for ramp services, baggage services, weight and balance, passenger and cargo handling, and ensure compliance with applicable regulations and standards.
- Identify hazards and risks, prepare risk assessments, and make decisions regarding risk tolerability with respect to ground operations.
- Provide monthly operational data analysis to management for station performance review, evaluation, and improvement.
- Assist the manager in consolidating ground operations station performance and quality control program data.
- Monitor service provider performance and conduct on-site performance inspections.
- Manage and coordinate irregular flight and affected passenger situations.
- Take a lead role in implementing changes and continuous improvement on operations efficiency and customer satisfaction.
- Work as a safety and security representative, coordinating and following up on ground operational safety and security matters and incidents.
Requirements
- Tertiary or above degree in a relevant field.
- Minimum 3 years of experience in aviation, including 1 year in ground handling.
- Strong leadership and problem-solving skills.
- Excellent communication and team player skills.
- Good command of Cantonese, Mandarin, and English.
- Ability to work on shift duty and perform duty travel as required.
- Strong decision-making, communication, problem-solving, and execution skills.
- Ability to work independently and under pressure.
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