Senior Manager, APAC Logistics Operations

4 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Quince Full time

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

OUR VALUES

EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn't be a luxury. We're proud of our mission to bring the world's highest quality goods to people at affordable prices.

QUALITY IS MORE THAN MATERIALS. True quality is a combination of premium materials and high production standards.

WE FOCUS ON THE ESSENTIALS. From the perfect crewneck sweater to hotel quality sheets, we're all about high quality essentials that bring enjoyment to daily life.

WE'RE INNOVATING TO MAKE UNREAL PRICES A REALITY. Our uniquely developed factory-direct model lets us offer exceptionally high quality goods for much lower prices than our competitors.

ALWAYS A BETTER DEAL. We believe in real price transparency, for both our customers and factory partners. This way, everyone gets a better deal.

FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness.

OUR TEAM AND SUCCESS

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You'll work with a team of world-class talent from Stanford GSB, , D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

THE IDEAL CANDIDATE

The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers.

We are looking for a seasoned leader to drive Quince's logistics freight operations in the APAC region, affecting rapid operational efficiency, profitable growth, and brand health. The ideal candidate is a self-starter, problem-solver, a builder and an operator at heart, and successful in combining technology, data and other insights into best-in-class international air and ocean freight operations. The candidate is energized by solving complex business problems, often through influence over the freight brokers, IATA agents, global 3PLs and carriers. The candidate is expected to make high-judgment operational decisions at a rapid pace - sometimes with limited data sets in hand. Moreover, the ideal candidate is effective in an environment where customer experience comes first, and strategy, innovation and decision-making are intentionally distributed, candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince's customers.

This is a critical role, instrumental to the Company's success, as we continue to scale our operations with direct sourcing from manufacturers; fulfill and ship millions of orders to the US from different APAC locations in less than 24 hours with air cargo or a few days of ocean cargo transit. This leader is required to work cross-functionally with BSA agents, freight operators, carriers, airlines and ocean freight providers and operators throughout Quince to build and support a cost effective and reliable freight solution to rapidly enable better efficiency, profitability, and customer experience.

The Sr. Manager, APAC Logistics Freight Operations will be responsible for all international freight operations including developing a holistic strategy and managing standardized SOPs for least cost, timely and reliable freight booking and operations for daily airfreight into major airports in the US. The ideal candidate is expected to build and manage the respective business operations through co-design, development, and implementation of systems, processes with carriers, freight forwarders/agents, airlines and customs brokers.

Job Responsibilities:

Oversee strategy and operational responsibilities including review and approval of SOPs and changes into freight operations procedures and processes.

Manage supplier relationships, quality issues, freight dispatch and cycle times, and costs as per agreed SLAs. Manage advanced booking with freight brokers, air lines or ocean carriers, daily linehaul to origin airports and hand over to ground staff at international airports.

Ensure zero package mis/short pick and shipment loss during international transit and handover to US airport ground staff.

Establish control structures to operate, audit and remediate shortcomings to consistently meet >98% same day cargo tender and dispatch from HK (and CN in future) to US gateways.

Establish and enforce redundant or fall back models in freight booking and transfer services to achieve utmost reliability in end-to-end freight transfer (uplift-retrieval) in

98% same day order dispatch and cargo tender from HK/CN 3PLs

HK/CN to US freight uplift to retrieval

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