Lounge Operations Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Job Title: Lounge Operations Manager

Cathay Pacific Airways Limited is seeking a highly skilled and experienced Lounge Operations Manager to join our team at Hong Kong International Airport.

Key Responsibilities:
  • Lead the front of house team and ensure exceptional customer service delivery.
  • Monitor and maintain high standards of service quality, food safety, and hygiene.
  • Supervise and develop the front of house team, including training, coaching, and performance management.
  • Collaborate with back of house teams to ensure seamless lounge operations.
  • Enhance the overall lounge experience through innovation and cost efficiency initiatives.
Requirements:
  • Right to work in Hong Kong.
  • Minimum 7 years of experience in lounge operations, catering hospitality, or fine dining.
  • Strong leadership and people management skills.
  • Excellent communication and problem-solving skills.
  • Ability to work shift duties, including overnight shifts.
Benefits:
  • World-class training and career progression opportunities.
  • Safe and collaborative working environment.
  • Extensive medical coverage and insurance scheme.
  • Flexible retirement scheme.
  • Discounted travel across many airlines.


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