Lounge Operations Manager
1 month ago
Cathay Pacific Airways Limited is seeking a highly skilled and experienced Lounge Operations Manager to join our team at Hong Kong International Airport.
Key Responsibilities:- Lead the front of house team and ensure exceptional customer service delivery.
- Monitor and maintain high standards of service quality, food safety, and hygiene.
- Supervise and develop the front of house team, including training, coaching, and performance management.
- Collaborate with back of house teams to ensure seamless lounge operations.
- Enhance the overall lounge experience through innovation and cost efficiency initiatives.
- Right to work in Hong Kong.
- Minimum 7 years of experience in lounge operations, catering hospitality, or fine dining.
- Strong leadership and people management skills.
- Excellent communication and problem-solving skills.
- Ability to work shift duties, including overnight shifts.
- World-class training and career progression opportunities.
- Safe and collaborative working environment.
- Extensive medical coverage and insurance scheme.
- Flexible retirement scheme.
- Discounted travel across many airlines.
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Lounge Operations Manager
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