Ambitious Hospitality Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

Cathay Pacific Airways Limited seeks a seasoned Lounge Supervisor to oversee our front of house operations at Hong Kong International Airport (HKIA). This pivotal role demands exceptional leadership and customer service skills, ensuring that our premium customers receive an unparalleled experience.

Key Responsibilities:
  • Supervise a high-performing front of house team, fostering a culture of excellence and providing guidance on delivering exceptional customer experiences in accordance with company standards.
  • Collaborate closely with the Lounge Service Delivery Manager and Premium Service Team (PST) to design and execute bespoke experiences for valued customers and VIPs.
  • Oversee Food and Beverage (F&B) presentation, quality, and speed of service delivery, maintaining impeccable hygiene standards, managing stock levels, and adhering to financial procedures as per company requirements.
  • Ensure that all front of house areas are well-maintained, stocked, and replenished, guaranteeing a seamless experience for our discerning clientele.
  • Support the performance management and development of the front of house team through targeted training, coaching, and wellbeing initiatives, driving individual growth and team success.
  • Engage in regular communication with the back of house team to optimize daily operations and address any issues promptly.
  • Liaise with customers to resolve queries and escalate concerns as necessary, upholding Cathay Pacific's commitment to exceptional service.
Requirements:
  • A valid work permit for Hong Kong
  • Minimum age requirement: 18 years old
  • Post-secondary qualifications
  • A minimum of 5 years' experience in lounge operations, fine dining, or similar capacities within the hospitality industry
  • Proficiency in spoken and written English and Chinese (Cantonese and Putonghua)
  • Proven leadership and people management capabilities
  • Strong problem-solving skills and resilience in handling multiple tasks
  • Able to adapt to shift work, including overnight shifts
Estimated Salary Range:

$45,000 - $65,000 per annum, depending on experience.

About Us:

Cathay Pacific Airways Limited is a world-class airline dedicated to providing exceptional service and unforgettable experiences for our passengers. As a member of our team, you'll enjoy a safe and collaborative working environment, structured career progression opportunities, and a comprehensive benefits package.


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