Operations Team Coordinator

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Collinson Full time

We are offering a competitive salary of $55,000 - $65,000 per year for this exciting opportunity to join our team at Collinson.

About the Role:

Job Summary

This is an exceptional chance to be part of a dynamic and innovative company, where you will play a key role in supporting the operational maintenance of our online loyalty reward platform. You will handle global member inquiries, liaise with merchant partners, identify problems, and suggest improvements.

Key Responsibilities
  • Provide comprehensive support in operational maintenance of the online loyalty reward platform
  • Handle global members enquiries directly or via clients through emails and calls
  • Liaise with merchant partners to investigate and resolve transactional queries
  • Identify problems and proactively suggest improvements
  • Support financial reconciliation & client reporting processes
  • Compile reports for senior managers, clients, and partnership organizations
Requirements

To succeed in this role, you will need:

  • Diploma or above in business administration or related discipline
  • Working experience in affiliate marketing and/or e-commerce is an advantage
  • Excellent command of written and spoken English and Chinese. Candidate can also speak other languages such as Spanish is preferred
  • Proficient in Excel with knowledge in VBA is a strong plus
  • Excellent communication and problem-solving skills
  • Proactive, detail-minded and able to work multi-task in a fast-paced environment
  • Fresh graduate will also be considered

What We Offer:

Benefits
  • Hybrid work arrangement (work from home/office)
  • 15 to 18 days Annual Leave
  • Full Paid Leave (16 weeks Maternity / 14 days Paternity)
  • Discretionary Bonus
  • Free Priority Pass Membership (unlimited Airport Lounge access)

At Collinson, we value diversity and inclusion. If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us.



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