Lounge Ambassador

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

Lounge Operations Overview

  • We are seeking a skilled Lounge Captain to join our team at Cathay Pacific Airways Limited. The successful candidate will be responsible for delivering exceptional customer service and ensuring a smooth lounge experience.
  • Key Responsibilities:
    • Deliver excellent customer service to our customers, adhering to company and legal standards.
    • Support the Supervisor in ensuring day-to-day lounge operations run smoothly.
    • Prepare for shifts by stocking service counters and maintaining lounge cleanliness.
    • Liaise with the back-of-house teams on daily operations, food safety, and quality control.
    • Manage inventory and ensure that buffet and stock levels are properly maintained and replenished.
    • Engage with customers to ensure a great experience and report customer feedback.
    • Support other lounges as required and participate in coaching and training junior staff.
    • Build strong relationships with teammates to maximize personal and team performance.
    • Monitor and follow up on hygiene and safety standards.

Requirements

  • Right to work in Hong Kong.
  • Minimum age of 18.
  • Post-secondary qualifications.
  • Minimum 4 years of experience in lounge operations, catering hospitality, fine dining, or similar capacity.
  • Fluent spoken and written English and Chinese (Cantonese and Putonghua).
  • Strong problem-solving and interpersonal skills.
  • Good communication skills and service-oriented.

Benefits

  • World-class training and structured career progression path.
  • A safe and collaborative working environment that embraces a diverse and inclusive culture.
  • Extensive medical coverage & insurance scheme for you and your dependents.
  • Flexible retirement scheme.
  • Discounted travel across many airlines for you and your family.

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