Guest Relations Ambassador

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

We are seeking a highly skilled Guest Relations Executive to join our team at The Peninsula Hong Kong. As a key member of our hospitality team, you will be responsible for delivering exceptional guest services and administrative support to ensure a seamless experience for our valued guests.

Key Responsibilities:

  • Provide guest services and administrative support to ensure timely and effective delivery of services
  • Ensure pre-stay arrangements and perform check-in duties for assigned VIPs
  • Perform lobby duties, promote goodwill, and provide operational support
  • Responsible for the integrity, collection, and maintenance of guest database

Requirements:

  • At least 1-2 years of relevant guest service experience; hotel experience preferred
  • Excellent command of both spoken and written English; proficiency in Putonghua an advantage
  • Knowledge of MS Office
  • Prior knowledge of reports and database management an advantage
  • Outgoing and pleasant personality
  • Good interpersonal and communication skills

About The Peninsula Hong Kong:

The Peninsula Hong Kong is a legendary hotel that blends grandeur and nostalgia with modern technology and convenience. Located in the vibrant Tsim Sha Tsui district, we offer stunning harbour views and exceptional service.



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