Guest Relations Ambassador
4 days ago
We are seeking a highly skilled Guest Relations Executive to join our team at The Peninsula Hong Kong. As a key member of our hospitality team, you will be responsible for delivering exceptional guest services and administrative support to ensure a seamless experience for our valued guests.
Key Responsibilities:
- Provide guest services and administrative support to ensure timely and effective delivery of services
- Ensure pre-stay arrangements and perform check-in duties for assigned VIPs
- Perform lobby duties, promote goodwill, and provide operational support
- Responsible for the integrity, collection, and maintenance of guest database
Requirements:
- At least 1-2 years of relevant guest service experience; hotel experience preferred
- Excellent command of both spoken and written English; proficiency in Putonghua an advantage
- Knowledge of MS Office
- Prior knowledge of reports and database management an advantage
- Outgoing and pleasant personality
- Good interpersonal and communication skills
About The Peninsula Hong Kong:
The Peninsula Hong Kong is a legendary hotel that blends grandeur and nostalgia with modern technology and convenience. Located in the vibrant Tsim Sha Tsui district, we offer stunning harbour views and exceptional service.
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