Guest Services Coordinator
1 month ago
Job Summary
The successful candidate will provide exceptional guest services, handling inquiries and complaints through various channels, while ensuring a high level of customer satisfaction.
Key Responsibilities
- Respond to guest inquiries and resolve complaints in a timely and professional manner.
- Provide administrative support to the Guest Services Department, including report preparation.
- Work collaboratively with the team to achieve departmental objectives.
- Maintain a high level of product knowledge and stay up-to-date with park information.
- Perform other duties as assigned by management.
Requirements
- Form 7/HKDSE or above.
- Previous experience in the hospitality industry or guest-oriented roles is an advantage.
- Pleasant, courteous, and friendly manner.
- Good command of both spoken and written English and Chinese, including Putonghua.
- Flexibility to work on shifts, including weekends and public holidays.
Working Environment
Guest Services Coordinator will be working in a fast-paced environment with a dynamic team at Ocean Park.
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