Senior Guest Experience Coordinator

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

We are seeking a highly skilled and experienced professional to fill the role of Senior Guest Experience Coordinator at The Peninsula Hong Kong.

About The Opportunity

This is an exceptional opportunity for someone who is passionate about delivering outstanding guest experiences and has a proven track record in the hospitality industry.

Key Responsibilities:
  • Provide exceptional service to guests, ensuring their needs are met and exceeded through prompt and courteous interactions.
  • Process guest arrivals and departures efficiently, utilizing knowledge of hotel operations to deliver seamless experiences.
  • Cultivate strong relationships with guests, understanding their preferences and tailoring services to meet their individual needs.
Requirements:
  • Minimum 2 years' experience in the hospitality industry, preferably in a similar role.
  • Proven ability to work effectively in a fast-paced environment, prioritizing multiple tasks and managing competing demands.
  • Excellent communication and interpersonal skills, with the ability to interact with guests, colleagues, and management in a professional manner.
  • Fluent spoken English and Chinese, with the ability to communicate effectively in both languages.
Benefits:
  • Competitive salary: HK$40,000 - HK$60,000 per month (approximately USD $5,100 - $7,700).
  • 17 paid statutory holidays annually.
  • Option to participate in MPF or ORSO retirement scheme.
  • Opportunity to work in a world-class hotel with a rich history and commitment to excellence.
About Us

The Peninsula Hong Kong is a legendary hotel that blends tradition and innovation. Located in the heart of Tsim Sha Tsui, our hotel offers stunning harbour views and a unique blend of old-world charm and modern luxury.



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