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Guest Service Ambassador

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Cordis, Hong Kong Full time

Job Summary

We are seeking a dedicated professional to provide exceptional service and memorable experiences to our guests and colleagues at Cordis, Hong Kong.

Key Responsibilities

  • Assist in the smooth operation of our busy Front Office, ensuring seamless guest experiences.
  • Deliver outstanding customer service, adhering to our hotel's high standards and procedures.
  • Identify opportunities to upsell and cross-sell, maximizing hotel revenue and enhancing guest satisfaction.
  • Manage overnight duties, demonstrating flexibility and a commitment to excellence.

Requirements

  • Proven customer service experience in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Technical proficiency, with a keen eye for detail and the ability to work efficiently under pressure.
  • Able to work collaboratively as part of a dynamic team, prioritizing tasks and managing deadlines with ease.

What We're Looking For

  • A genuine passion for delivering exceptional guest experiences.
  • A natural ability to build rapport with guests and colleagues, fostering a positive and inclusive work environment.
  • A commitment to excellence, with a focus on continuous improvement and professional growth.
  • A friendly, approachable demeanor, with a keen sense of empathy and understanding.