Guest Relations Ambassador

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

We are seeking a talented Guest Relations Executive to join our team at The Peninsula Hong Kong.

About the Role:

  • Provide exceptional guest services and administrative support to ensure a seamless experience for all guests.
  • Ensure pre-stay arrangements and check-in for assigned VIPs are handled with precision and care.
  • Perform lobby duties, promote goodwill, and provide operational support to enhance the hotel's reputation.
  • Maintain the integrity and accuracy of guest databases.

Requirements:

  • At least 1-2 years of relevant guest service experience, with hotel experience preferred.
  • Excellent command of both spoken and written English, with proficiency in Putonghua an advantage.
  • Knowledge of MS Office and prior experience with reports and database management a plus.
  • Outgoing and pleasant personality, with strong interpersonal and communication skills.

About The Peninsula Hong Kong:

As the legendary 'Grande Dame of the Far East', our hotel has been a symbol of luxury and elegance since 1928. Located in the heart of Hong Kong's vibrant Tsim Sha Tsui district, we offer stunning harbour views and a unique blend of tradition and modernity.



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