Hotel Service Ambassador

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

Responsibilities

  • Delivers exceptional service to guests by providing personalized and attentive care, exceeding their expectations in a five-star hotel setting.
  • Ensures that all food and beverage orders are taken accurately and efficiently, while introducing seasonal delicacies and making recommendations for menu items.
  • Provides detailed knowledge of the Room Service menu, beverage list, and daily availability of items, including prices and seasonal specialties.
  • Records and processes Room Service F&B revenue transactions, including preparation of guest checks, ensuring accuracy and attention to detail.
  • Communicates effectively over the telephone, promoting a high level of guest satisfaction through polite and courteous interactions.

Requirements

  • A minimum of two years of related experience in the hotel or F&B industry, with a strong background in customer service and food and beverage knowledge.
  • Excellent command of spoken English and Chinese (Cantonese and Mandarin), with the ability to communicate effectively in both languages.
  • Basic computer knowledge of Microsoft Office and ResPAK, with a strong understanding of customer service expectations in a five-star hotel environment.
  • Ability to work effectively in a fast-paced environment, with a strong attention to detail and ability to multitask.
  • Familiarity with customer service expectations in a five-star hotel setting, with a strong focus on delivering exceptional service and exceeding guest expectations.


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