Insurance Customer Service Ambassador

10 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time
About the Role

We are seeking a highly skilled Insurance Customer Service Ambassador to join our team at Blue Cross. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and building strong relationships with clients.

As an Insurance Customer Service Ambassador, you will be responsible for handling customer inquiries via telephone, email, or online platform, providing timely and quality customer services, and working closely with teammates to resolve issues efficiently.

The ideal candidate will possess good communication and problem-solving skills, be customer-focused, positive, self-motivated, and willing to learn. A good command of both written and spoken English and Chinese is also essential.

Responsibilities
  • Handle bilingual phone-in and walk-in customer enquiries;
  • Handle bilingual emails/livechat enquiries from customers;
  • Work closely with teammates to provide timely and quality customer services;
  • Obtain and maintain licence as an individual insurance agent of Blue Cross with the Insurance Authority, and, where necessary, upon successful licensing as individual insurance agent with the Insurance Authority, advise on or arrange contracts of insurance or carry on regulated activity;
  • Handle and support any ad-hoc projects or tasks as assigned.
Requirements
  • HKCEE/HKDSE or above qualification, with 5 subjects, including Chinese, English and Mathematics, attaining Level 2 / Grade E or above;
  • Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent of the Company, and the minimum education and qualifications requirements, including but not limited to passes in IIQE Paper 1 & 2 [subject to the regulated activities to be conducted];
  • Minimum 2 year's work experience in customer service call centre or frontline counter services, preferably gained from insurance industry.
Salary and Benefits

The estimated salary for this role is around HKD $35,000 - HKD $45,000 per month, depending on experience and qualifications. In addition to a competitive salary, we offer a range of benefits, including opportunities for career growth and professional development, a dynamic and supportive work environment, and a comprehensive employee benefits package.



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