Customer Service Ambassador

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

Company Overview

At Manulife (International) Limited, we are a leading international financial services group that helps people make their decisions easier and lives better. With our global presence, we provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

Estimated Salary: HKD 35,000 - HKD 50,000 per month, depending on experience.

Job Description

We are looking for a highly motivated Senior Customer Service Representative to join our team in the Customer Contact Centre. As a key member of our team, you will be responsible for handling customer enquiries and requests via phone and email, providing support to management, and recommending productivity/service improvements.

Key Responsibilities

  • Handle customer inquiries and requests for group medical, individual financial and wealth management products.
  • Resolve customer queries and requests via phone and email with tactful customer service skills.
  • Provide support to management and recommend productivity/service improvements.
  • Evaluate customer interactions and improve processes to ensure accuracy and compliance with good quality standards.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A minimum of 2 years of customer service experience preferred but not a must.
  • HKDSE/HKCEE/ diploma qualification will be required.
  • IIQE 1,3,5 will be preferred.
  • Excellent telephone manner with good interpersonal skills.
  • Mature and pleasant personality.
  • Self-motivated and able to work independently.
  • Excellent service attitude and ability to follow through on commitments to customers.
  • Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel.
  • Good communication skills in English and Chinese, both written and spoken.

Benefits

We offer a competitive salary and benefits package, including:

  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Others

Manulife is an Equal Opportunity Employer. We foster an inclusive workplace where everyone thrives.



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