Customer Service Representative APAC

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Carrier Full time

About the Role:

We are seeking an experienced Customer Service Representative to join our APAC team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond to customer inquiries via phone and email, providing timely and accurate resolutions to their issues.
  • Effectively resolve sensitive situations involving customer discrepancies and concerns.
  • Perform order entry and respond to order inquiries from customers.
  • Communicate and coordinate with internal departments to ensure seamless customer service.
  • Provide product pricing and technical information to customers.
  • Maintain required quality levels for phone and data entry activities.
  • Follow pre-defined procedures to identify, evaluate and solve customer issues.
  • Perform other tasks as assigned by management.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and technical skills.
  • Experience in a customer service role, preferably in a security or technology industry.
  • Initiative and ownership to follow through and resolve customer issues.
  • Adaptability and flexibility to work in a dynamic environment.

Benefits:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Equal Employment Opportunity:

Carrier is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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