Customer Support Liaison
2 weeks ago
At Oliver James Associates, we are seeking a highly skilled Customer Support Liaison to join our team. This role is perfect for individuals who are passionate about delivering exceptional customer service and working in a fast-paced environment.
About the Role
We are looking for someone who can effectively assist and resolve walk-in customer queries and requests on products and services with professionalism and tactful customer service skills.
Key Responsibilities
- Assist clients with simple enquiries such as normal retirement claims, change of address, signature verification, form submissions, and pick-up documents/cheques.
- Support customer interaction services and work collaboratively with other teams to ensure timely resolution of customer requests and issues.
Requirements
- A minimum of 2-3 years of customer service experience.
- Experience in a customer service centre is preferred but not essential.
- Either professional work experience or graduate qualifications.
Skills and Qualifications
- Excellent work manner with good interpersonal skills.
- Mature and pleasant personality.
- Self-motivated and able to work independently.
- High level of self-initiative, flexibility, and responsibility.
- Excellent service attitude and ability to follow through on commitments to customers.
- Adherence to quality standards.
- Fast and accurate typing skills and PC literate in Word/Excel.
- Good communication skills in English, Mandarin, and Chinese, both written and spoken.
Compensation and Benefits
The salary range for this position is $60,000 - $80,000 per annum, depending on experience.
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