Customer Support Liaison

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Oliver James Associates Full time

At Oliver James Associates, we are seeking a highly skilled Customer Support Liaison to join our team. This role is perfect for individuals who are passionate about delivering exceptional customer service and working in a fast-paced environment.

About the Role

We are looking for someone who can effectively assist and resolve walk-in customer queries and requests on products and services with professionalism and tactful customer service skills.

Key Responsibilities

  • Assist clients with simple enquiries such as normal retirement claims, change of address, signature verification, form submissions, and pick-up documents/cheques.
  • Support customer interaction services and work collaboratively with other teams to ensure timely resolution of customer requests and issues.

Requirements

  • A minimum of 2-3 years of customer service experience.
  • Experience in a customer service centre is preferred but not essential.
  • Either professional work experience or graduate qualifications.

Skills and Qualifications

  • Excellent work manner with good interpersonal skills.
  • Mature and pleasant personality.
  • Self-motivated and able to work independently.
  • High level of self-initiative, flexibility, and responsibility.
  • Excellent service attitude and ability to follow through on commitments to customers.
  • Adherence to quality standards.
  • Fast and accurate typing skills and PC literate in Word/Excel.
  • Good communication skills in English, Mandarin, and Chinese, both written and spoken.

Compensation and Benefits

The salary range for this position is $60,000 - $80,000 per annum, depending on experience.



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