Customer Service Liaison

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hong Kong Full time

Rosewood Hong Kong is a leading luxury hotel that celebrates a culture of innovative hospitality. We are seeking intuitive and engaging Associates to join our team as Front Desk Associates.

As a Front Desk Associate, you will provide unparalleled hospitality to our guests, ensuring an effortless arrival and departure experience. You will be the face of our hotel, welcoming guests with a natural and spontaneous manner, making them feel welcome during their stay.

Key responsibilities include preparing arrival arrangements, processing check-ins for Residences Guests, updating guest preferences, and coordinating with departments to fulfill guest needs. You will also provide concierge services and support Food & Beverage operations in the Residences lounge.

We offer a competitive salary of HK$38,000 - HK$48,000 per month, depending on experience. Additionally, you will receive comprehensive benefits, including medical insurance, paid time off, and opportunities for professional growth and development.

Requirements include a minimum 1-2 years of relevant working experience in a luxury hotel or similar capacity, with knowledge of Opera system an advantage. You must possess exceptional communication skills, a keen eye for detail, and high standards of professionalism. Fluency in English, Cantonese, and Mandarin is essential, with fresh graduates with related education backgrounds also considered.



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