Customer Service Liaison Specialist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China UNHCR Full time

Company Overview

The United Nations High Commissioner for Refugees (UNHCR) is a global organization that protects and assists refugees and asylum seekers. We are committed to upholding the dignity and human rights of all individuals, regardless of their background or circumstances.

Job Description

We are seeking a highly skilled and compassionate Donor Care Assistant to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service to our donors, ensuring that they feel valued and supported throughout their giving journey.

Required Skills and Qualifications

  • Language Proficiency: English, Cantonese; additional languages such as Chinese are an asset
  • Education: Bachelor's degree in a relevant field, such as Communication or Marketing, or equivalent experience
  • Experience: Minimum 2 years of customer-facing experience in a non-profit or humanitarian setting
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, proficiency in Microsoft Office applications

Benefits

  • Salary: $60,000 - $80,000 per year, depending on experience
  • Benefits Package: Comprehensive health insurance, retirement plan, generous paid time off, and opportunities for professional growth and development

Others

  • Location: UNHCR headquarters or designated office location
  • Travel Requirements: Occasional travel may be required for training or meetings


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