Customer Service Liaison

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Liaison to join our team at Sun Life. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Handle incoming and outgoing calls from clients in a timely, courteous, and professional manner.
  • Provide solutions to client inquiries and concerns, ensuring a high level of customer satisfaction.
  • Collaborate with internal teams to resolve client issues and improve service delivery.
  • Collect and analyze client feedback to identify areas for improvement.

Requirements:

  • Degree holder in business or a related field.
  • At least 2 years of experience in a customer-facing role, preferably in a financial institution.
  • Excellent communication and interpersonal skills.
  • Knowledge of customer service principles and practices.
  • Fluency in spoken English, Cantonese, and Mandarin.
  • Proficiency in using computer applications, including Microsoft Office.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

We are an equal opportunity employer and welcome applications from all qualified candidates. Please submit your application and resume for consideration.



  • Hong Kong, Central and Western District, Hong Kong SAR China moomoo Full time

    Job Description:We are seeking a highly skilled and motivated Customer Service Liaison to join our team at Moomoo. In this role, you will be responsible for providing exceptional customer service, handling account document reviews, and performing administrative tasks.About the Role:This is an exciting opportunity to work in a dynamic environment where no two...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full time

    We are seeking a highly skilled Customer Service Liaison to join our team at Sun Life. Responsibilities: To provide exceptional service to members, employers, and others through timely and professional communication. To achieve high standards of service quality, cost effectiveness, and compliance with legislative requirements. To collect and analyze...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Responsibilities:Key Responsibilities Provide exceptional customer service by greeting customers, assisting with platform navigation, and answering enquiries to promote a positive customer experience and enhance business sales productivity. Assist in maintaining a well-organized bank hall environment, diverting customers in queue and counters, and promoting...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    A Career with Hang Seng BankHang Seng is committed to delivering exceptional customer experiences. Our team of professionals strives to provide best-in-class products and services, driven by a passion for excellence and a commitment to service.Customer Contact CentreOur Customer Contact Centre has been recognized for its outstanding phone banking services....


  • Hong Kong, Central and Western District, Hong Kong SAR China Christian Dior Couture Full time

    Key ResponsibilitiesBased in our Client Services Centre in Hong Kong, the Client Services Liaison is responsible for delivering exceptional client service by listening to and responding to each client's unique needs and resolving issues efficiently and effectively through strong and empathetic communication skills.Key responsibilities include:Providing an...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Aircraft Services Limited Full time

    Job Description: As a Global Customer Liaison Specialist at China Aircraft Services Limited, you will be responsible for maintaining strong relationships with our key customers in Hong Kong SAR and overseas. Your primary goal is to provide exceptional customer support and ensure seamless execution of business agreements. You will work closely with the Sales...


  • Hong Kong, Central and Western District, Hong Kong SAR China TÜV SÜD Full time

    Job Responsibilities:Coordinate project activities before and during the project life cycle to ensure timely completion.Provide formal communication channels to retail customers and approval bodies.Report project status to the CS Supervisor and collaborate with the Project Manager on technical issues.Process and document procedures for ongoing projects,...

  • Donor Care Liaison

    1 day ago


    Hong Kong, Central and Western District, Hong Kong SAR China UNHCR Full time

    Job Title: Donor Care LiaisonDescription:As a Donor Care Liaison with the UNHCR, you will play a vital role in supporting our donors by providing excellent customer service and ensuring their needs are met.Required Languages:CantoneseEnglishDesired Languages:Additional Qualifications:Bachelor of Arts (BA): Marketing, High School (Required)Other...


  • Hong Kong, Central and Western District, Hong Kong SAR China UNHCR Full time

    Company OverviewThe United Nations High Commissioner for Refugees (UNHCR) is a global organization that protects and assists refugees and asylum seekers. We are committed to upholding the dignity and human rights of all individuals, regardless of their background or circumstances.Job DescriptionWe are seeking a highly skilled and compassionate Donor Care...


  • Hong Kong, Central and Western District, Hong Kong SAR China Fubon Bank Full time

    Main ResponsibilitiesAs a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries and complaints, and ensuring timely resolution of issues.Key Responsibilities:Provide excellent customer service and respond to customer inquiries in a timely and professional manner.Process personal loan...


  • Hong Kong, Central and Western District, Hong Kong SAR China foodpanda Full time

    Job OverviewWe are seeking a skilled Regional Operations Liaison to join our team at foodpanda. As a key member of our operations team, you will play a crucial role in ensuring the smooth operation of our restaurant and shop services.


  • Hong Kong, Central and Western District, Hong Kong SAR China Louis Vuitton Malletier Full time

    Job Description:About Louis Vuitton MalletierLouis Vuitton Malletier is a leading luxury brand committed to delivering exceptional customer experiences.Salary:$60,000 - $80,000 per annumKey Responsibilities: Ensure seamless daily operations of the Call Center align with the company's business strategy and objectives. Take ownership in delivering a luxurious...


  • Hong Kong, Central and Western District, Hong Kong SAR China Guerbet Full time

    About the RoleWe are seeking a highly skilled Medical Science Liaison to join our team at Guerbet. As a Medical Science Liaison, you will serve as a scientific liaison to the medical/scientific community, ensuring the appropriate dissemination of scientific and clinical information regarding marketed and pipeline compounds.Main ResponsibilitiesImplement...


  • Hong Kong, Central and Western District, Hong Kong SAR China Guerbet Full time

    About the RoleGuerbet is seeking a Medical Science Liaison to join our team. As a Medical Science Liaison, you will serve as a scientific liaison to the medical/scientific community, ensuring the appropriate dissemination of scientific and clinical information regarding marketed and pipeline compounds.Main ResponsibilitiesImplement clinical and educational...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    At Prudential, we're committed to being partners for every life and protectors for every future. Our inclusive culture ensures that our people, customers, and partners thrive. We provide a platform for our people to excel and make a meaningful impact.This role is key to delivering exceptional customer experiences. As a Customer Service Operations Specialist,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zeal Group Full time

    Job DescriptionWe are seeking a highly motivated and detail-oriented Client Relationship Officer to join our team at Zeal Group.Key Responsibilities:Provide exceptional customer service to VIP clients through various channels in our Premium Service Centre.Act as a dedicated site visit ambassador for agents and customers, ensuring a seamless experience during...


  • Hong Kong, Central and Western District, Hong Kong SAR China BNY Full time

    About BNYAt BNY, our culture empowers growth and success. As a leading global financial services company at the center of the world's financial system, we touch nearly 20% of the world's investible assets.We have over 50,000 employees worldwide who bring their unique perspectives to create solutions with clients that benefit businesses, communities, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Full time

    Job DescriptionAs a key member of our Client Services team at Interactive Brokers, you will play a vital role in delivering exceptional customer experiences to clients worldwide.The ideal candidate will be responsible for handling client inquiries via various channels, including email, tickets, live chat, and phone calls. You will need to be knowledgeable...


  • Hong Kong, Central and Western District, Hong Kong SAR China Third Bridge Full time

    Job Title: Industry Expert LiaisonThird Bridge Connections finds and connects industry specialists to our clients. To an investor, there is nothing more powerful than the knowledge locked up inside people's heads.As an Associate at Third Bridge, you will work on exciting projects for top-tier clients.Position Overview:You will be part of Third Bridge's...


  • Hong Kong, Central and Western District, Hong Kong SAR China Arup Full time

    Design Liaison Role at ArupWe are seeking a skilled Civil and Structural Works Coordinator to join our team at Arup. As a key member of our design team, you will work closely with our project design team to provide engineering and design support for the implementation of the Works, including services related to drawings, RFIs, and other design issues.Key...