Customer Service Liaison
4 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Liaison to join our team at Sun Life. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Handle incoming and outgoing calls from clients in a timely, courteous, and professional manner.
- Provide solutions to client inquiries and concerns, ensuring a high level of customer satisfaction.
- Collaborate with internal teams to resolve client issues and improve service delivery.
- Collect and analyze client feedback to identify areas for improvement.
Requirements:
- Degree holder in business or a related field.
- At least 2 years of experience in a customer-facing role, preferably in a financial institution.
- Excellent communication and interpersonal skills.
- Knowledge of customer service principles and practices.
- Fluency in spoken English, Cantonese, and Mandarin.
- Proficiency in using computer applications, including Microsoft Office.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
We are an equal opportunity employer and welcome applications from all qualified candidates. Please submit your application and resume for consideration.
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