Client Service Liaison

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Zeal Group Full time
Job Description

We are seeking a highly motivated and detail-oriented Client Relationship Officer to join our team at Zeal Group.

Key Responsibilities:

  • Provide exceptional customer service to VIP clients through various channels in our Premium Service Centre.
  • Act as a dedicated site visit ambassador for agents and customers, ensuring a seamless experience during their visits.
  • Coordinate with internal teams and external providers to arrange permits, accommodations, and transportation for customers.
  • Organize relationship-building activities and events with internal and external stakeholders.
  • Assist in providing quality services and financial solutions to customers, meeting their needs and expectations.
  • Support administrative and maintenance functions in the centre.

Requirements:

  • Degree in Business, Banking & Finance or related fields.
  • Minimum 3 years of experience in Client Relations or Administrative roles, preferably in Banking or Financial services.
  • Self-motivated, independent, and client-focused individual.
  • Strong negotiation, communication, interpersonal, and analytical skills.
  • Fluency in written and spoken English and Chinese.


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