Global Client Services Liaison

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Full time
Job Description

As a key member of our Client Services team at Interactive Brokers, you will play a vital role in delivering exceptional customer experiences to clients worldwide.

The ideal candidate will be responsible for handling client inquiries via various channels, including email, tickets, live chat, and phone calls. You will need to be knowledgeable about our proprietary platforms, including trading systems and administrative portals, to effectively educate clients on our self-service and highly automated business model.

Key Responsibilities:

  • Handle client inquiries and provide timely responses to ensure high levels of customer satisfaction
  • Familiarize yourself with our proprietary platforms to educate clients on our services
  • Assist clients in understanding the entire trading cycle, including funding processes, position transfers, corporate actions, margin calculations, and statement reconciliations
  • Troubleshoot issues with clients and take ownership of resolving these problems in a timely and professional manner

Qualifications & Skills

To succeed in this role, you will need to possess the following skills and qualifications:

  • Strong product knowledge, including Equities, Options, Futures, and FX
  • A self-starter with excellent analytical and critical thinking skills
  • Ability to work independently and autonomously in a fast-paced environment
  • Excellent written and spoken English communication skills

Requirements

  • Bachelor's degree from an accredited institution
  • 2-3 years of experience in Customer Service and/or Financial Services (fresh graduates with strong core competencies may also be considered)
  • Preferably licensed with SFC for RA type 1, 2, or 3, or able to obtain within a short period after joining
  • Working knowledge of Microsoft Word, Excel, Bloomberg, UNIX, and/or basic programming experience is a plus

Estimated Salary Range

$60,000 - $80,000 per annum, depending on experience and qualifications

About Us

At Interactive Brokers, we offer a dynamic and challenging work environment that provides opportunities for career growth and development. We are committed to delivering exceptional customer experiences and are looking for talented individuals to join our team.

Benefits

  • Competitive salary and annual performance-based bonus
  • Excellent health and welfare benefits, including medical, dental, specialist, and in-patient coverage
  • Competitive package of annual leave
  • Daily lunch ordered in-house with a fully stocked kitchen
  • Modern offices with multi-monitor setups
  • Great work-life balance
  • Unique opportunity to gain exposure to global financial products, markets, and clientele


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