Senior Account Liaison

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Ogilvy Full time
Key Responsibilities

The Senior Account Liaison will be the primary point of contact for clients, ensuring a smooth and efficient working relationship. This involves developing a deep understanding of client needs and preferences, and proactively addressing any issues that may arise.

Account Management

  • Develop and maintain strong relationships with clients, providing exceptional service and support.
  • Collaborate with internal teams to ensure seamless project execution and timely delivery.
  • Proactively identify and mitigate potential risks, ensuring the client's goals and objectives are met.

Communication and Coordination

  • Effectively communicate with clients, stakeholders, and internal teams to ensure clear understanding and expectations.
  • Coordinate project activities, ensuring timely completion and meeting client needs.
  • Provide regular updates and progress reports to clients, highlighting accomplishments and areas for improvement.

Strategic Thinking

  • Develop and implement strategic plans to drive client satisfaction and loyalty.
  • Contribute to the development of new business opportunities, identifying potential clients and partnerships.
  • Stay up-to-date with industry trends and best practices, applying knowledge to improve client outcomes.

Team Collaboration

  • Work closely with cross-functional teams to deliver high-quality results and exceed client expectations.
  • Provide guidance and support to junior team members, fostering a culture of collaboration and knowledge-sharing.
  • Participate in regular team meetings and brainstorming sessions to share ideas and best practices.

Continuous Improvement

  • Stay committed to ongoing learning and professional development, applying new skills and knowledge to improve client outcomes.
  • Contribute to the development of process improvements, ensuring efficiency and effectiveness in client management.
  • Proactively identify areas for improvement, implementing changes to enhance client satisfaction and loyalty.

Candidates

  • Bachelor's degree in Marketing, Communications, Business, or related field.
  • Minimum 2 years of experience in account management, client service, or related field.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with clients and internal teams.
  • Proven ability to work effectively in a fast-paced environment, prioritizing tasks and meeting deadlines.
  • Strong analytical and problem-solving skills, with ability to identify and mitigate potential risks.
  • Ability to travel, as required.


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