Hotel Liaison Specialist

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

**About The Langham, Hong Kong**

We are seeking a highly skilled and friendly Hotel Liaison Specialist to join our team.

As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, handling their requests, and ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide warm greetings and assistance to guests, responding promptly to their queries and resolving any issues that may arise.
  • Act as a liaison between the hotel's facilities and services, including concierge, business centre, and dining outlets, to ensure seamless experiences for our guests.
  • Handle guest feedback and complaints with professionalism and tact, escalating issues to management when necessary.
  • Promote the hotel's amenities and services to guests, including our Health Club, Business Centre, and F&B outlets.
  • Offer expert advice on local attractions, transportation, and travel tips to enhance our guests' overall experience.

Requirements:

  • Minimum 1 year of experience in the hospitality industry.
  • Diploma or higher in a relevant field.
  • Excellent communication and interpersonal skills, with the ability to work independently and under pressure.
  • Good team player with strong problem-solving skills.
  • Additional language skills are an advantage.

What We Offer:

  • A competitive salary of HK$38,000 - HK$42,000 per month, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment.


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