Customer Service Representative

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Fubon Bank Full time

Main Responsibilities

As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries and complaints, and ensuring timely resolution of issues.

Key Responsibilities:

  • Provide excellent customer service and respond to customer inquiries in a timely and professional manner.
  • Process personal loan applications, including data input, application QC, and document submission.
  • Act as a liaison between Sales Teams and related Departments to facilitate loan processing and customer communication.
  • Track customer application progress, handle loan drawdown and repayment, and ensure compliance with regulatory requirements.
  • Participate in other operations duties and ad-hoc projects as assigned.

Requirements:

  • Post-secondary education or above.
  • At least 2 years of relevant experience, with a minimum of 1 year in customer service in a banking or financial institution.
  • Pleasant telephone manner, strong interpersonal skills, and a service-oriented approach.
  • Proficiency in English and Cantonese, with the ability to communicate effectively with customers and colleagues.
  • Strong understanding of relevant policies and procedures, as well as regulatory requirements.
  • Excellent typing skills in English and Chinese, with proficiency in Microsoft Office and Access.
  • Good team player with a strong commitment to delivering quality customer service.


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