Customer Support Liaison
3 days ago
At Classy Wheeler Limited, we are seeking a highly skilled Customer Support Liaison to join our team.
The ideal candidate will be responsible for providing exceptional customer service, ensuring timely issue resolution, and driving customer satisfaction. If you have a passion for delivering outstanding support and possess excellent communication skills, we encourage you to apply.
About the Role- This role involves handling customer inquiries via phone, email, or in-person, providing solutions to their concerns, and escalating complex issues as needed.
- You will work closely with cross-functional teams to resolve customer complaints and provide feedback on areas for improvement.
- We expect our Customer Support Liaison to maintain accurate records of customer interactions, monitor project status, and update control records accordingly.
- A degree in any discipline is required; however, relevant experience can be considered in lieu of formal education.
- A minimum of one year of client servicing experience, preferably in the Logistics industry, is preferred.
- The successful candidate must be proficient in both English and Chinese languages, with excellent written and verbal communication skills.
- We require individuals who can work effectively in a dynamic environment, prioritize tasks efficiently, and meet deadlines.
- Candidates should demonstrate strong organizational skills, attention to detail, and a proactive approach to problem-solving.
As a valued member of our team, you will receive:
- A competitive salary: HKD 28,000 - HKD 38,000 per month (dependent on experience).
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A supportive and collaborative work environment that encourages growth and teamwork.
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