Relationship Support Officer II
4 days ago
Hang Seng Bank Limited is a leading financial services organization in Hong Kong. Our people are our most important asset, and we seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.
Retail Distribution Department Overview
The Retail Distribution department focuses on personal wealth management and financial services. With around 260 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Key Responsibilities of Relationship Support Officer II
- We are seeking a high caliber professional to join our team as Relationship Support Officer II, providing efficient, direct support to Signature Relationship Managers in delivering a consistent, high quality customer service.
- Strengthen customer relationships with Signature Relationship Managers by proactively fulfilling their Wealth & Retail Banking needs, improving customer satisfaction, and portfolio intimacy.
- Proactively solicit business referrals to support Signature Relationship Managers in growing their business portfolio and activity planning.
- Maintain effective communication and cooperation with paired Signature Relationship Managers in achieving business targets and ensuring smooth daily administrative operations support.
- University degree in Business Management, Banking, Finance, or a related discipline OR other relevant qualification is preferable.
- Minimum 5 years of work experience in banking/financial services.
- Strong sales and customer service orientation, self-motivation, and ability to work under pressure.
- Good communication and interpersonal skills, proficiency in both English and Chinese, with proficiency in Putonghua will be an advantage.
- Good understanding of banking products market trends, product knowledge, and product development.
- High level of customer centricity mindset with dedication to deliver exceptional quality services for customers.
- Competitive salary: HKD 48,000 per month (estimated based on location and industry standards).
- Opportunities for career growth and development within a leading financial institution.
- A dynamic and supportive working environment.
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