Relationship Support Officer I
3 weeks ago
Hang Seng Bank Limited is a leading banking institution in Hong Kong, committed to service excellence. We are seeking a high-calibre professional to join our Retail Distribution Department as a Relationship Support Officer I.
About the Role
The primary responsibility of this role is to provide direct support to Relationship Managers in delivering exceptional customer service, maintaining active customer contact, and improving portfolio intimacy.
- Proactively fulfill the needs of Relationship Managers by answering incoming phone calls, handling customer inquiries, and resolving issues efficiently.
- Strengthen customer relationships by initiating proactive communication, identifying business opportunities, and soliciting referrals to grow the business portfolio.
- Collaborate with Relationship Managers to achieve business targets, ensuring smooth day-to-day administrative and operational support.
To excel in this role, you will require:
- A university degree in Business Management, Banking, Finance, or a related discipline.
- Minimum 2 years of work experience in banking/financial services, with a strong sales and customer service orientation.
- Excellent communication and interpersonal skills, proficiency in both English and Chinese, with Putonghua being an advantage.
- A good understanding of banking products, market trends, and product development.
- Customer-centric mindset with dedication to deliver exceptional quality services.
Hang Seng Bank Limited offers a dynamic working environment, good career development opportunities, and competitive compensation packages, including a salary range of approximately HKD60,000 to HKD80,000 per month, depending on experience.
How to ApplyIf you are a motivated and results-driven professional looking for a challenging role in a leading financial institution, please visit our career page to sign up for our Talent Community and stay updated on our latest job opportunities.
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