Senior Relationship Support Officer

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

A Career with Hang Seng Bank

Hang Seng is committed to delivering exceptional service excellence. Our people are our most valuable asset, playing a vital role in enhancing our performance for customers and providing best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.

Global Banking Division

Hang Seng's Global Banking business provides a comprehensive range of financing solutions to large corporations and financial institutions. As a strategic financial partner to corporate customers, Hang Seng offers a broad spectrum of products and services, including bilateral and syndication loans, project financing, property development financing, property investment loans, working capital financing, trade financing, cash management, and treasury products.

Our experienced and knowledgeable professionals understand the specific requirements of our customers and are committed to providing tailored financial packages in their best interests.

Job Summary

We are currently seeking a high-calibre professional to join our department as a Senior Relationship Support Officer. The successful candidate will provide direct support to Relationship executives to assist with delivering high-quality client services to our customer base.

Key Responsibilities

  • Provide direct support to Relationship executives to assist with delivering high-quality client services to our customer base.
  • Handle system input for credit proposal/annual group reviews/conduct system conversion for facility limit and related facility structure reconciliations per credit approval terms.
  • Assist Relationship executives in handling customers' account opening matters and coordinate with other relevant departments for completing account opening procedures.
  • Assist Relationship executives to follow up and coordinate with various internal departments for credit/relationship-related matters.
  • Handle administrative and coordination work, such as customer calls and meeting arrangements.

Requirements

  • University degree in Business Management, Banking, Finance, or a related discipline OR other relevant qualifications.
  • Minimum of 2 years' work experience in credit analysis, sales and marketing, and customer relationship management in the financial industry preferred.
  • Strong customer service orientation, resilient, creative, and curious.
  • Good communication, interpersonal, and analytical skills.
  • Proficiency in both English and Chinese.
  • High level of customer-centricity mindset with dedication to deliver exceptional quality services for customers.

About Hang Seng

Hang Seng is a leading financial institution in Hong Kong, committed to delivering exceptional service excellence and providing best-in-class products and services to our customers.

How to Apply

Visit our website to learn more about our career opportunities and apply for this role.



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