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Senior Banking Relationship Officer
1 month ago
At Dah Sing Bank, we are seeking a seasoned professional to fill the role of Customer Service Team Lead. This is a fantastic opportunity to leverage your skills and experience to drive customer satisfaction and loyalty.
- Develop strong relationships with Relationship Managers to understand client needs and preferences.
- Lead a team of customer service representatives to ensure seamless client interactions and effective issue resolution.
- Collaborate with internal stakeholders to design and implement customer-centric solutions.
- Maintain up-to-date knowledge of banking products and services to provide expert advice to clients.
- Monitor and report on customer satisfaction metrics to drive continuous improvement.
To succeed in this role, you should possess:
- A degree in a relevant field and a minimum of 4-5 years of banking experience.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
- Proven leadership skills, with experience in leading high-performing teams.
- Good understanding of financial and banking products, with the ability to provide expert advice to clients.
- Professional licensing qualifications, such as HKSI LE Papers and IIQE Papers.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.
