Senior Banking Operations Manager, COO Office
1 month ago
DBS Bank (Hong Kong) Limited is a leading financial institution providing corporate customers with a full range of commercial banking products and services. Our commitment to customer service and relationship management has earned us long-standing relationships with our clients in the region.
Job SummaryWe are seeking an experienced Senior Banking Operations Manager to join our COO Office in Hong Kong. This role will provide critical support to our business operations and ensure seamless collaboration between teams.
Key Responsibilities- Ensure effective collaboration with working partners, including relationship managers, operation units, GTS, T&M, RMG, CBG, etc.
- Support customer services in IBG and monitor end-to-end processes for operation and service delivery.
- Identify customer needs and formulate marketing/communication strategies.
- Support ad-hoc projects and initiatives within the team.
- Work closely with business partners to enhance the channel delivery platform and ensure quality customer journey and experience.
- Lead and monitor service quality through business process re-engineering and system enhancement.
- Foster a change culture within Institutional Banking Group and lead ad-hoc projects for IBG and COO Office.
- Degree holder in Business or related discipline.
- Minimum 7 years of relevant experience in general banking operations and services.
- Customer-oriented and passionate about success.
- Strong responsiveness and good problem-solving skills.
- Excellent interpersonal and communication skills to work with various service partners.
- Good command of written and spoken English and Chinese.
- Proficiency in MS Word, Excel, and PowerPoint.
The estimated salary for this position is HK$250,000 - HK$350,000 per annum, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical insurance, retirement plan, and opportunities for professional growth and development.
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