Senior Banking Operations Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

Job Overview

We are seeking a seasoned Senior Banking Operations Manager to join our Consumer Banking Group Operations team at DBS Bank (Hong Kong) Limited. This is an exciting opportunity for a motivated and results-driven professional to lead a high-performing team and contribute to the bank's operational excellence.

Key Responsibilities

The successful candidate will be responsible for managing the fulfillment processes for internal and external customer service requests within specified Service Level Agreements (SLAs). They will also oversee the management of working relationships with internal/external customers, other service partners, and external parties to ensure seamless process flows for services provided.

The ideal candidate will have strong leadership skills, cross-team collaboration abilities, and a good understanding of consumer banking products, including credit cards, loans, and banking services. They should also possess excellent problem-solving and decision-making skills, as well as a high sense of risk awareness.

Requirements

The minimum requirement for this role is 15 years' experience in customer fulfillment and operations processing for consumer banking products/services, with at least 10 years in a managerial position. A university degree holder with Form 5 or above is preferred, along with professional qualifications in banking, such as AHKIB. Good knowledge of consumer banking laws and regulatory rules is essential.

What We Offer

DBS Bank (Hong Kong) Limited offers a competitive salary and benefits package, as well as opportunities for career growth and development. The successful candidate can expect a remuneration package of around HKD $800,000 - $1,200,000 per annum, depending on experience and qualifications.



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