Senior Operations Manager

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
Job Description

We are seeking a highly skilled Senior Operation Manager to join our team at Bank Of China (Hong Kong) Limited. The successful candidate will be responsible for overseeing the smooth and efficient day-to-day operations of our credit card business, insurance services, IPO receiving bank service, dividend payment service, special status maintenance, handling government and other external parties' inquiries about customer accounts, ATM services, etc.

Responsibilities:
  • Team Supervision: Ensure that the team is working efficiently to meet the demands of our customers and stakeholders.
  • Communication and Coordination: Communicate effectively with various internal and external parties to ensure seamless workflow.
  • Process Optimization: Continuously improve operation workflow to enhance efficiency and cost-effectiveness.
  • Project Implementation: Plan, monitor, and control the implementation of projects to meet business objectives.
  • Crisis Management: Respond promptly to any emergencies that may arise and report to superiors accordingly.
Requirements:
  • Education: Higher Diploma or above in Banking and Finance, Business Administration, Economics, or related discipline.
  • Experience: At least 5 years of experience in banking or financial industry, with 2 years on supervisory level. Candidates with more experience may be considered for senior positions.
  • Professional Certifications: Six Sigma Green Belt holder or above would be an advantage.
  • Skills and Qualifications: Good knowledge of Personal Data Privacy Ordinance, banking law, and credit card business relevant Regulatory governance would be a definite advantage. Strong organizational, analytical, time management skills, and risk awareness are essential.
  • Languages: Proficient in PC applications including MS Word, Excel, PowerPoint, and Chinese word processing. Excellent communication skills with good command of spoken and written English and Chinese, Putonghua included.
Estimated Salary: HK$120,000 - HK$180,000 per annum

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