Senior Operations Manager, Consumer Banking
1 month ago
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Job Description:
This role oversees the customer fulfillment process for both internal and external customer service requests within set service level agreements. Key responsibilities include managing working relationships with internal/external customers and other service partners to ensure seamless process flow. You will lead a centralized team of 20 staff in providing customer fulfilment services including search as requested by law enforcement agencies. Establishing end-to-end SLA and ensuring services are accomplished within specified standards of service quality and turnaround time is also crucial. The role requires strong leadership skills and cross-team collaboration. Good knowledge of consumer banking products and related regulatory rules is essential. Additionally, high sense of risk awareness and ability to mitigate risk quickly is necessary. Results-oriented and proactive in seeking improvement on productivity and operations quality, you should be able to deliver MIS and operation reports timely and accurately. A good command of English & Chinese is required. An attractive estimated salary range for this position is HKD 850,000 - HKD 1,250,000 per annum.
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Hong Kong, Central and Western District, Hong Kong SAR China CONSUMER COUNCIL Full timeThe Hong Kong Consumer Council is a statutory body established to protect and promote the interests of consumers of goods and services in Hong Kong. With a staff of around 150, the Council is active not only in Hong Kong but also in Mainland China and the international arena.Job SummaryWe are seeking an experienced and visionary leader to fill the role of...
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Operations Analyst for Consumer Banking
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob SummaryThe Operations Analyst will provide support to Consumer Banking, Institutional Banking and Private Banking on account opening, customer information and account record maintenance.About the RoleWe are seeking a highly motivated and detail-oriented Operations Analyst to join our team in DBS Bank (Hong Kong) Limited. The ideal candidate will have a...
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Strategic Operations Manager, Consumer Banking
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Business Operations Specialist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob SummaryWe are seeking a skilled Business Operations Specialist to join our Consumer Banking team in Hong Kong. As a key member of the team, you will be responsible for providing operational support to various business lines, ensuring compliance with regulatory requirements, and driving process improvements.Key ResponsibilitiesProvide day-to-day...
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Senior Banking Operations Manager
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Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob OverviewWe are seeking a seasoned Senior Banking Operations Manager to join our Consumer Banking Group Operations team at DBS Bank (Hong Kong) Limited. This is an exciting opportunity for a motivated and results-driven professional to lead a high-performing team and contribute to the bank's operational excellence.Key ResponsibilitiesThe successful...
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Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob DescriptionWe are seeking an experienced Operations Transformation Manager to join our Consumer Banking team in Hong Kong.About the RoleThis is a key role that will involve driving process improvements and transforming operations to enhance efficiency, quality, and customer experience. The successful candidate will be responsible for managing a team of...
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Card Operations Team Lead
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob SummaryWe are seeking a seasoned Card Operations Team Lead to lead a team of 14 staff in handling dispute resolutions, data capturing, and settlement reconciliation for our consumer banking business. The ideal candidate will have at least 12 years of experience in card operations processing and 8 years in a managerial position.About DBS Bank (Hong Kong)...
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Customer Experience Insights Analyst
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Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob Summary We are seeking a skilled Customer Experience Insights Analyst to join our Consumer Banking Group at DBS Bank (Hong Kong) Limited. The successful candidate will be responsible for providing support in VOC program design, application and advisory, as well as customer journey and VOC governance. About the Role As a key member of the team, you will...
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Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob OverviewWe are seeking a skilled Treasures Relationship Manager to join our Consumer Banking Group in Hong Kong. This is an exciting opportunity for a driven individual to contribute to the growth and success of our business.
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Senior Relationship Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob SummaryWe are seeking a highly motivated and experienced Relationship Manager to join our Consumer Banking Group. As a key member of our team, you will be responsible for promoting financial planning services and wealth management products to affluent customers.Key ResponsibilitiesPromote financial planning services and wealth management products to new...
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Wealth Management Professional
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Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeAbout DBS Bank (Hong Kong) LimitedAs a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help our customers achieve their goals and aspirations. We offer a comprehensive range of financial solutions, including deposits, investments, insurance, mortgages, credit cards, and personal loans.Job SummaryWe are seeking a highly motivated...
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Treasures Relationship Manager
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Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeAbout DBS Bank (Hong Kong) LimitedDBS Consumer Banking Group is a leading bank in Asia, providing innovative financial solutions to help customers achieve their goals and aspirations. With a wide range of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, we cater to the diverse needs of our...
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Relationship Manager, Consumer Banking Group
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Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob SummaryAs a Relationship Manager in DBS Consumer Banking Group, you will play a vital role in helping affluent customers achieve their financial goals. You will be responsible for managing a portfolio of high net worth clients, providing them with personalized financial solutions and recommendations.Key Responsibilities* Acquire new affluent customers...
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Senior Banking Operations Manager
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Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full timeJob OverviewHang Seng Bank Limited, a leading financial institution in Hong Kong, is seeking an experienced professional to fill the role of Senior Business Management Manager. This position plays a vital part in optimizing processes and operations performance for Wholesale Banking, driving cost efficiency, streamlining processes, prioritizing demands, and...
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Senior Investment Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China KOS International Full timeOverview">KOS International is a leading investment firm focused on identifying and executing strategic opportunities in the consumer goods sector. We are seeking an experienced Senior Investment Manager to join our team, leveraging their expertise in financial analysis, deal origination, and portfolio management.
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Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob OverviewAs a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help our customers achieve their goals and ambitions. With a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, we aim to provide tailored solutions for every life stage.About the RoleThis...
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Customer Service Specialist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob OverviewDBS Bank (Hong Kong) Limited is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist in Consumer Banking.About the RoleWe are looking for an enthusiastic and problem-solving-oriented professional who can create an innovative customer experience by engaging with customers through various...
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Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeCompany OverviewDBS Bank (Hong Kong) Limited, as the leading bank in Asia, has a unique position to help its customers realise their dreams and ambitions. The company offers a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, tailored to meet the needs of customers at every life...
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Customer Service Representative
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob OverviewAs a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help our customers achieve their goals and aspirations. Our comprehensive range of financial solutions includes deposits, investments, insurance, mortgages, credit cards, and personal loans.We are seeking an experienced customer service representative to join our team...
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Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob OverviewWe are seeking a skilled Business Development Officer to join our Consumer Banking team at DBS Bank (Hong Kong) Limited. This is an exciting opportunity for you to drive business growth and provide exceptional customer experiences.About the RoleAs a Business Development Officer, you will be responsible for handling phone-in applications and...