Strategic Operations Manager, Consumer Banking
2 days ago
- Business Overview
- Technology and Operations (T&O) at DBS Bank (Hong Kong) Limited enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.
- Key Responsibilities
- • Manage the fulfillment processes for both internal and external customer service requests within specified standards of service quality and turnaround time.
- • Lead a centralized team of 20 staff to provide customer fulfilment service/onboarding team/judicial management services, including customer information & account record search as requested by law enforcement agencies.
- • Establish end to end SLA as far as suitable and ensure services provided are accomplished within specified standards of service quality and turnaround time.
- • Manage productivity and efficiency of staff and transaction and seek improvement on continuous reduction on unit cost per transaction.
- Requirements
- • Complete Form 5 or above, University Degree Holder an advantage.
- • Good knowledge of consumer banking products including credit card, loan and banking products as well as consumer /commercial laws and related regulatory rules that impact consumer products.
- • Strong leadership skills and cross-team collaboration.
- • Good judgment, problem solving and decision making ability.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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