Customer Experience Insights Analyst

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Job Summary
We are seeking a skilled Customer Experience Insights Analyst to join our Consumer Banking Group at DBS Bank (Hong Kong) Limited. The successful candidate will be responsible for providing support in VOC program design, application and advisory, as well as customer journey and VOC governance.

About the Role
As a key member of the team, you will work closely with cross-functional teams to review insights and action-planning meetings with senior management and internal stakeholders. You will also ensure data management and usage compliance with applicable rules, perform analysis of VOC data to identify opportunities for improvement in customer journeys, and provide support in audit and compliance reviews.

Responsibilities
• Provide support in new and emerging VOC programs that provide actionable customer experience insights
• Perform analysis of VOC data to identify key opportunities for improvement in customer journeys
• Ensure data management and usage compliance with applicable rules
• Support in audit and compliance reviews
• Collaborate with cross-functional teams to review insights and action-planning meetings with senior management and internal stakeholders

Requirements
• Degree holder in Business Administration, Finance or related disciplines
• Minimum 3 years of experience in consumer insights and data analysis in financial institutions
• Strong excel and data analytic skills
• Excellent communication and interpersonal skills
• Ability to present data in a systematic way

What We Offer
We offer a competitive salary and benefits package, including a minimum estimated annual salary of HKD $540,000 based on market research, as well as the opportunity to work in a dynamic environment that supports your development and recognises your achievements.
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