Senior Insurance Relationship Manager, Business Development
2 days ago
HKT Teleservices is a leading business process outsourcing (BPO) company in Hong Kong, operating since 1998. We provide comprehensive voice and non-voice customer experience solutions, earning us prestigious accolades worldwide.
With a global presence, we operate 24-hour, multi-channel customer care centers in key locations, including Hong Kong and Mainland China. Our expansive network enables us to cater to clients worldwide, delivering exceptional services and support.
We specialize in providing innovative digital customer experience (CX) solutions, leveraging cutting-edge technology and a highly skilled workforce. We offer support in multiple languages, covering over half of the world's population.
Your Role:- Create a holistic customer experience for our members, cultivating long-term relationships and driving business growth for our esteemed clients.
- Support occasional marketing campaigns, such as face-to-face sales and roadshows, to enhance brand awareness and customer engagement.
- Handle after-sales services, including policy confirmation calls and up-/cross-selling of other insurance products, to ensure client satisfaction and loyalty.
- Achieve sales targets by developing and executing effective sales strategies, collaborating with internal stakeholders, and maintaining a strong understanding of market trends.
- Manage inquiries and enrollments from our Online-to-Offline (O2O) platform, ensuring seamless customer experiences and timely issue resolution.
- Prepare regular performance reports and analysis for management review, providing actionable insights to drive business growth and improvement.
- Perform other assigned ad-hoc duties, contributing to the success of our team and organization.
- Monday to Friday, with occasional weekend and public holiday work as needed, based on business requirements.
- Mei Foo, near MTR station, offering convenient access to public transportation.
- At least 1-2 years' experience in relationship management, sales, or customer service, with a preference for candidates with tied agent experience.
- Passed IIQE Paper I & III, with Paper II being desirable.
- A team player with excellent interpersonal skills, a good command of written and spoken English and Chinese, and proficiency in MS Office and Chinese Word Processing.
- Fresh graduates with a matching attitude and eagerness to build a sustainable career will also be considered.
The estimated salary for this position is HK$50,000 - HK$70,000 per month, depending on experience and qualifications.
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