Customer Relationship Development Specialist
1 month ago
Hang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction.
Estimated SalaryThe estimated salary for this position is HKD 55,000 - HKD 85,000 per month, depending on experience and qualifications.
Job DescriptionWe are seeking a high-caliber professional to join our Retail Distribution Department as a Relationship Support Officer II. In this role, you will provide efficient support to Signature Relationship Managers in delivering exceptional customer services, maintaining active customer contact, and improving portfolio intimacy and customer connectivity.
You will strengthen customer relationships with Signature Relationship Managers by proactively fulfilling their Wealth & Retail Banking needs, soliciting business referrals to grow their business portfolio, and initiating effective communication and cooperation to achieve business targets.
As a key member of our team, you will ensure smooth daily administrative and operations support for Signature Relationship Managers, providing priority support in case of business needs within the same branch.
Required Skills and Qualifications- A university degree in Business Management, Banking, Finance, or a related discipline;
- Minimum 5 years of work experience in banking/financial services;
- Strong sales and customer service orientation, with self-motivation and ability to work under pressure;
- Good communication and interpersonal skills, proficiency in both English and Chinese, with Putonghua an advantage;
- Good understanding of banking products market trend, product knowledge, and product development;
- High level of customer centricity mindset with dedication to deliver exceptional quality services.
We offer a dynamic working environment, good career development opportunities, and competitive compensation packages.
OthersPlease visit our Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
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