Customer Support Professional

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Nivoda Full time

Nivoda: A Fast-Growing B2B Marketplace

Located in Hong Kong, Nivoda is a rapidly evolving B2B marketplace that connects buyers and sellers of diamonds on its online platform. The company has grown to a team of 400+ employees worldwide since its launch in 2017.

About the Job:

We are seeking an experienced Customer Support Executive to join our dynamic team. As a key member of our support team, you will play a vital role in ensuring our customers have a seamless journey with Nivoda.

Main Responsibilities:

  • Answering customer inquiries via live chat, WhatsApp, and email
  • Handling day-to-day client issues related to logistics, orders, website bugs
  • Serving as the voice of the customer internally
  • Collaborating with all departments to provide exceptional customer support

Requirements:

  • Minimum 2 years experience in online customer support, live chat, and calls
  • Organised and able to multitask across different platforms
  • Proactive and forward-thinking
  • Assertive nature and ability to be the voice of the customer when communicating internally
  • Excellent cross-functional collaboration skills

What We Offer:

  • Opportunity to join a dynamic growth phase where your contributions can have a significant impact on shaping the company's future success
  • Remote working environment with flexible working hours
  • Unlimited holiday and a fast-paced global working environment

Salary: HKD 210,000 - 234,000 per annum, depending on experience.



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