Customer Service Representative
2 days ago
Job Summary:
We are seeking a highly skilled and motivated Associate Success Specialist to join our Member Engagement and Support team at TransUnion LLC.
Key Responsibilities:
- Provide exceptional customer service to members through phone, email, and in-person interactions.
- Handle member inquiries, feedback, and complaints in a professional and timely manner.
- Participate in the training of members to ensure their knowledge of company systems and privacy regulations.
- Identify areas of improvement to enhance customer satisfaction and minimize complaints.
- Collaborate with cross-functional teams to resolve complex issues and implement process improvements.
Requirements:
- University graduate in any discipline.
- 2-4 years of experience in a client-facing role providing customer service and support.
- Fluency in spoken English, Mandarin, and Cantonese is a must.
- Strong presentation skills and writing in English are essential.
- Excellent people management, interpersonal, and communication skills.
About Us:
TransUnion LLC is an equal opportunity employer committed to creating a diverse and inclusive work environment. We offer a hybrid work model and a competitive benefits package.
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