Customer Service Representative

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China TransUnion LLC Full time

Job Summary:

We are seeking a highly skilled and motivated Associate Success Specialist to join our Member Engagement and Support team at TransUnion LLC.

Key Responsibilities:

  • Provide exceptional customer service to members through phone, email, and in-person interactions.
  • Handle member inquiries, feedback, and complaints in a professional and timely manner.
  • Participate in the training of members to ensure their knowledge of company systems and privacy regulations.
  • Identify areas of improvement to enhance customer satisfaction and minimize complaints.
  • Collaborate with cross-functional teams to resolve complex issues and implement process improvements.

Requirements:

  • University graduate in any discipline.
  • 2-4 years of experience in a client-facing role providing customer service and support.
  • Fluency in spoken English, Mandarin, and Cantonese is a must.
  • Strong presentation skills and writing in English are essential.
  • Excellent people management, interpersonal, and communication skills.

About Us:

TransUnion LLC is an equal opportunity employer committed to creating a diverse and inclusive work environment. We offer a hybrid work model and a competitive benefits package.



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