Customer Service Representative

14 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Unlock New Opportunities with a Career at HSBC

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Wealth and Personal Banking (WPB) is committed to opening up a world of opportunity for our customers by providing borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people.

As a high-calibre professional, you will have the opportunity to work in a dynamic environment and contribute to the success of our team.

The Principal Responsibilities of this role include:

  • Providing quality customer service through accurate and efficient counter transactions
  • Meeting financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
  • Ensuring smooth branch operation and achieving satisfactory audit rating by meeting all control and service requirements
  • Ensuring compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies

To be successful in this role, you will require:

  • A customer-centric mindset with a commitment to delivering quality service
  • Self-motivation and adaptability to a service environment
  • Good interpersonal and communication skills
  • Eagerness to learn with a positive attitude
  • A strong sense of ownership
  • Fluency in Cantonese and English. Mandarin is an advantage
  • Hong Kong Certificate of Education Examination of Hong Kong Diploma of Secondary Education holder, or holder of associate degree, higher diploma or degree from a tertiary institution

The estimated salary for this role is HK$25,000 - HK$35,000 per month, depending on experience.



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