Customer Service Representative
14 hours ago
Unlock New Opportunities with a Career at HSBC
">Wealth and Personal Banking (WPB) is committed to opening up a world of opportunity for our customers by providing borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people.
As a high-calibre professional, you will have the opportunity to work in a dynamic environment and contribute to the success of our team.
The Principal Responsibilities of this role include:
- Providing quality customer service through accurate and efficient counter transactions
- Meeting financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
- Ensuring smooth branch operation and achieving satisfactory audit rating by meeting all control and service requirements
- Ensuring compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies
To be successful in this role, you will require:
- A customer-centric mindset with a commitment to delivering quality service
- Self-motivation and adaptability to a service environment
- Good interpersonal and communication skills
- Eagerness to learn with a positive attitude
- A strong sense of ownership
- Fluency in Cantonese and English. Mandarin is an advantage
- Hong Kong Certificate of Education Examination of Hong Kong Diploma of Secondary Education holder, or holder of associate degree, higher diploma or degree from a tertiary institution
The estimated salary for this role is HK$25,000 - HK$35,000 per month, depending on experience.
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