Customer Service Professional, Technology Support

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

Overview of DBS Bank (Hong Kong) Limited


DBS Bank (Hong Kong) Limited is a dynamic and innovative financial institution that enables and empowers its customers with efficient banking services through technology.



Estimated Salary: HKD 25,000 - HKD 35,000 per month



About the Role



  • This position involves providing exceptional customer service to respond to product and service enquiries by phone, live chat, offline messaging, and emails.
  • The ideal candidate will be able to drive a successful customer experience by assisting at varied skill levels to implement inbound cross-buy initiatives proactively.
  • Maintain individual performance metrics for call volume, availability, service level, and customer satisfaction.
  • Able to attract and retain customers by answering queries and providing suggestions that lead to short and long-term success.
  • Work collaboratively with teammates to resolve customer issues efficiently.
  • Report customer complaints and escalate issues when necessary to prevent potential churn.
  • Maintain appropriate operational risk control and compliance in accordance with DBS or regulatory standards and policies.


Requirements



  • Post-secondary education or above, preferably a degree holder in any discipline.
  • Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage.
  • Customer-focused with excellent communication and interpersonal skills.
  • Able to work in shifts on weekends and public holidays.
  • Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage.
  • Candidates with more experience will be considered as Senior Customer Service Executive.


Benefits


We offer a competitive salary and benefits package, including a dynamic environment that supports your development and recognises your achievements.




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