Customer Service Professional with Financial Expertise
4 weeks ago
A Senior Customer Service Officer role has become available at Manulife, a leading international financial services group. In this position, you will play a crucial part in delivering exceptional customer service and support to our clients across various product lines.
About the Team
The team is dedicated to providing world-class service and ensuring that customers receive tailored solutions to their needs. As a valued member of the team, you will work closely with experienced professionals who share your passion for customer satisfaction and excellence in service delivery.
What We Offer
This is an exciting opportunity to join a dynamic and innovative company that prioritizes growth and development. As a Senior Customer Service Officer at Manulife, you can expect a competitive salary of approximately HKD$40,000 - HKD$60,000 per month, depending on your experience and qualifications. This includes benefits packages and opportunities for professional growth and advancement. Our comprehensive training program will equip you with the necessary skills to excel in your role and contribute to our continued success.
Job Description
In this role, you will be responsible for handling customer inquiries and resolving issues related to our products and services. You will engage with customers through phone, email, and other channels, responding promptly to their needs and concerns. Your expertise in financial services, coupled with your strong communication skills, will enable you to provide personalized solutions and exceed customer expectations. Additionally, you will collaborate with colleagues to identify areas for improvement and implement initiatives to enhance service quality and efficiency.
Key Responsibilities:
- Handle customer inquiries and resolve issues related to our products and services
- Engage with customers through phone, email, and other channels, responding promptly to their needs and concerns
- Collaborate with colleagues to identify areas for improvement and implement initiatives to enhance service quality and efficiency
- Provide personalized solutions and exceed customer expectations
Requirements
To succeed in this role, you will need:
- 5+ years of customer service experience, preferably in the financial industry
- Strong knowledge of financial products and services
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Self-motivated and able to work independently
Our Commitment to Diversity and Inclusion
At Manulife, we value diversity and inclusion, promoting a culture that welcomes and supports individuals from all backgrounds. We are committed to creating an inclusive workplace where everyone thrives and contributes to our collective success.
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