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Financial Services Professional

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time
Overview

Citi is a leading global bank that provides a wide range of financial services to its clients. We are committed to delivering exceptional customer service and creating long-term value for our shareholders.

Job Summary

We are currently seeking a highly skilled and motivated individual to join our team as a Citigold Associate in Hong Kong. The successful candidate will be responsible for providing excellent customer service, resolving basic to moderately complex sales issues, and monitoring controls based on regulatory and reporting requirements.

Key Responsibilities
  • Assist multiple production support functions to aid partners in fulfilling sales requirements
  • Resolve basic to moderately complex sales issues based on practice and precedence
  • Monitor controls based on regulatory and reporting requirements
  • Delivery and administration of access media and sales tools and assist in the overflow of digital self-service media
  • Aid in the customer service process to ensure the quality of customer service
  • Manage the safekeeping and control of files during operation hours
  • Recommend new options to enhance productivity in accordance with established guidelines
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements
  • High School diploma or equivalent
  • 2-4 years of relevant experience
  • Mandatory certifications as required, i.e. IIQE 1 & 3
  • Experience in operational processes and branch service preferred
  • Proficient computer skills with a focus on Microsoft Office applications
  • Working knowledge of related industry practices and standards
  • Consistently demonstrates clear and concise written and verbal communication
Benefits

Citi offers a competitive salary ranging from $55,000 to $70,000 per annum, depending on qualifications and experience. Additionally, we provide a comprehensive benefits package including medical, dental, and vision coverage, life insurance, disability insurance, and a retirement savings plan.