Financial Services Professional
4 weeks ago
The Dah Sing Financial Group is a leading financial services group in Hong Kong, offering banking and insurance services through its extensive network. Our values are centered around caring, teamwork, and progressiveness, fostering an environment where employees can grow and thrive.
As a key member of our team, you will be responsible for handling customer inquiries, feedback, and instructions across various channels. Your role involves acquiring new SME business through inbound and outbound marketing initiatives, ensuring exceptional quality services that maintain the company's professional image.
Main Responsibilities:
- Achieve high service levels on SME hotlines
- Handle customer inquiries, feedbacks/complaints efficiently and effectively
- Deliver top-notch customer service and meet quality standards
- Support marketing campaigns, including registration and business referrals
- Participate in outbound telemarketing or cross-selling to enhance services and drive revenue growth
- Achieve management-set objectives
- Train new staff on-the-job or through attachments
- Adhere to internal guidelines, laws, and regulatory requirements
Incumbent Requirements:
- Secondary education with at least 3 years of relevant experience in customer services within the banking industry
- Insurance and/or investment licenses preferred; related qualifications and competencies are required
- Self-motivated, independent with excellent communication and interpersonal skills
- Fluency in English, Cantonese, and Mandarin
We estimate the salary for this position to be around HKD $35,000 - HKD $45,000 per month, depending on experience and qualifications.
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